Please accept my apologies for the delay. I will have someone look into this and circle back to you.
Re: Bait and switch!
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Re: On Demand "error 7"
PGorski wrote:I know its not your fault, but I've been having problems since the first week of April. It will be almost a month by the time they get to me. I need this bumped up.
Can you please email me a link to this thread and the telephone number on your account? Happy to look into this for you.
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Re: Error message SCC 0235
hrobinb wrote:Getting same error!
I've gotten this to zhou. I asked that he circle back to this thread to assist.
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Re: More "strangeness" with forums and accessibility
Hi there - the suggestions area was removed due the high frequency of messages posted there unrrelated to forums feedback. In the future, all feedback will be gathered via the feedback email on the landing page.
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Re: rebate
I am getting this escalated to our Regional office. Someone will be in touch with you very soon.
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Re: I really like Comcast customer service
Thanks for the kind words! We work hard to ensure that our customers are supported here :-)
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Re: Primetime on Channel Listings is now 5pm. Huh?
Can both of you please share the digital headend you've selected and send to me via email? Also, please include a link to this thread. Thanks!
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Re: No frame for top level folder
I've gotten this escalated - apologies for the delay.
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Re: Continuing Smartzone SCC-0250 errors
I will have this escalated for you.
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Re: Rebate/Gift Over Due
I will have everyone's concerns escalated. I am also locking this thread to further posts - please post Visa gift card concerns here - http://forums.comcast.com/t5/Customer-Service/Visa-Gift-Card-Issues/td-p/889837
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Re: Cable buring
I will have this escalated to the right team.
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Re: Phone Goes Out When Internet Comes Down
Hi yizuman - thanks for posting. I just looked into this and you do have Comcast phone service (cdv). As Jay mentioned, it is possible for phone service to remain operational even if the internet is experiencing trouble. I reviewed your signals and other service factors and things appear to be working well. When do you experience trouble? Does this happen often?
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Re: Usage Meter
purduegurl18 wrote:I am, thanks, still haven't heard anything from Comcast. I hope they can fix this soon.
Just circling back to ensure that we got this resolved for you.
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Re: Walled Garden Issues
Hi packetgroper - I don't have detailed insight into backend provisioning systems. Since your question involves proprietary information, it may be more prudent to address this with your immediate leadership. Sorry I couldn't be of more assistance.
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Re: Error Code 14 VOD
I am having this escalated.
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Re: Comcast is Terminating on my services
backdin2acorner wrote:Hopefully someone can help because I just keep getting the run around when I try to contact customer service. I love Comcast I am really happy with their services and when I decided to move I wanted to take them with me. When I called prior to my move they said no problem but a tech would have to come out to work on the pole. I am not sure what that means but was assured that there would be no issues.
Now that I have moved I am being told Comcast won't be offering services in my new building. Furthermore they want me to pay early termination fees?! I am a little outraged because I am not the one terminating services, Comcast is. Any suggestions as to how to handle this matter further?
Can you please shoot me an email with your new address and a link to this thread? Please also provide a good contact number to reach you.
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Re: New contract automatic with move?
I've gotten this escalated to our Regional office.
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Re: Caller ID on TV
I am getting this escalated. At first glance, this look like a coding issue on your account. Our regional office will circle back with a more definitive answer tomorrow.
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Re: S0a00, Error 7, SRM-8 - commonplace for me & getting nowhere with cust. servi
Hi RockyT,
S0a00 shows up in place of 'One Moment Please' in areas that have SDV (switched digital video). If you have a moment and would like to learn more about SDV, here's a link to a great article. In your case, you should treat the S0A00 as a possible signal issue and try some of the troubleshooting steps that Jay shared above. If this doesn't work for you, I'd recommend contacting customer service to schedule a technical visit.
I hope this helps :-)
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Re: end of life modem?
We are looking intot this. I will circle back with more details shortly.
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Re: No on demand menu - please wait followed by a blank screen
I've gotten this escalated. Someone will be giving you a call to discuss this further.
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Re: Charged for PPV that I didn't order
I've gotten this escalated.
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Re: Voice mail not available in SmartZone
I've gotten this escalated via ticket CR242776862. Someone with our tech ops team will be circling back to you.
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Re: Unhappy With Comcast Billing
wrote: Geez I hope this forum will finally help me. I, too, have had an ongoing problem with Comcast billing. When I moved in 2006 and carried my service from my last residence, someone forgot to inform the billing people. When I called I was told at the time that it would be taken care of, the erroneous bill for the old address would be removed.
Fast forward a couple of years and I'm getting bills from a collection agency called "Comcast Seconds" which no one at Comcast has heard of. I can't find them on Google either. I tried to have it taken off my credit report to no avail. Comcast says they can't help, they don't have a record of the account number.
So what can I do? I feel stuck, and I didn't do anything to create this problem. It's affecting my credit score to have this collection there.
Any ideas?
Thanks!
Hi there - can you please share the telephpone number on your account via email? I'm happy to look into this.
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Re: Can not set TV to record program from computer
wrote: Sorry. I usually get a response from someone, not necessarily the administrator. Was just hoping someone else had a similar issue who could help.
This error indicates that the DVR is not reachable through the network. It may have been uplugged disconectted from the coax cable. Are you still having trouble with this? If so, I'm happy to get this escalated.
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Re: CableCard pairing...
wrote: CableCard still not working properly. Seems at this point Comcast really doesn't seem to care too much about fixing the problem.
So sorry for the delay. Can you please shoot me an another email? I believe it may have been lost in my inbox.
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Re: Venice FL signal is in and out
I've gotten this escalated to our Regional Office. Someone will be in touch with you tomorrow.
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Re: No frame for top level folder!!!!!
I've gotten this escalated to the Regional office for further investigation.
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Re: Norton Security Suite version 5
Unfortunately, we do not have timing available to share regarding this release. Once it is available, you will be notified via messaging on your machine.
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Re: New Modem Usage Meter Gone
wrote: it's gone. where did it go?
When did your usage meter disappear? Have you noticed a pattern?
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Usage Meter
Please post all usage meter concerns here. Please also include any pertinent information such as when you noticed the that the usage meter became missing, any device swaps that may have occurred, and any contacts you've made with customer service to have the problem triaged.
Usage meters may also display erratically, often disappearing and reappearing. If you are experiencing this type of trouble, please be sure to describe exactly what you are seeing in as much detail as possible, such the dates and times. Unfortunately, we are unable to assist with posts that do not include these details.
Thanks!
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Usage Meter
Please post all usage meter concerns here. Please also include any pertinent information such as when you noticed the that the usage meter became missing, any device swaps that may have occurred, and any contacts you've made with customer service to have the problem triaged. If previous contacts have been unsuccessful, please try once more and ask the agent to "roll" and "reprovision" your device will resolved the trouble. This usually resolves the trouble in a large number of cases.
Usage meters may also display erratically, often disappearing and reappearing. If you are experiencing this type of trouble, please be sure to describe exactly what you are seeing in as much detail as possible, such the dates and times. Unfortunately, we are unable to assist with posts that do not include these details.
Thanks!
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Re: New Modem Usage Meter Gone
wrote: Hi, I am having this exact same problem. Someone from Tech. went through all the same steps, even logging into my account on their end and still nothing is working. Any help?
Hi there -apologies for the trouble. I've gotten this escalated to our engineering teams who will get back to me today on this issue. Your escalation ticket number is CR242497439. I will circle back once I receive a response.
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Re: New Modem Usage Meter Gone
wrote: Hi, I am having this exact same problem. Someone from Tech. went through all the same steps, even logging into my account on their end and still nothing is working. Any help?
Hi there -apologies for the trouble. I've gotten this escalated to our engineering teams who will get back to me today on this issue. Your escalation ticket number is CR242497439. I will circle back once I receive a response.
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Re: Long-term "error 7" message
Hi there,
Can you please share the telephone number on your account via email? I'm happy to look into this for you.
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Re: New Modem Usage Meter Gone
This should now be corrected.
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Re: On Demand Not Working Here Either
I will have our Regional office look into this for you and circle back. Apologies for the delay and your experience.
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Re: Tivo Cable Card problems
Hi retthood - I'm sorry that I did not get back to you sooner. Are you able to resend your email? Apologies for the inconvenience.
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Re: No frame for top level folder!!!!!
I've gotten this error escalated to our team in Cali. Someone with that office will be reaching out to you shortly.
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Re: "No frame for top level folder" - Another Subscriber...
Hi there - I looked into this and it appears that a converter swap resolved the issue. Can you please confirm if all is well?
Thanks
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Re: "No frame for top level folder" - Another Subscriber...
I've gotten this to our Regional office to look into. Please accept my apologies for the delay.
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Re: No CALLER ID on tvs
Apologies for the frustrations that we've caused. I've gotten this over to our Tier 2 troubleshooting group who will circle back within 72 hours. Your escalation ticket is CR243326800.
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Re: Slow Connection, Tuscaloosa, Alabama
HI agharbin - Are you still experiencing trouble?
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Re: Need cable buried
wrote: Had Comcast installed in February and called today for setting up an appointment. Lady told me that I just have to wait some more. I couldn't make an appointment and she couldn't give me a time frame. I offered to call back in in may but I can't wait that long as our landlord is getting everything ready for summer and doesn't like a orange cable in his backyard.
Who do I have to talk to to get a specific answer and an appointment? The lady was so unfriendly and you could hear that she was nerved by me. I asked her to speak slow as we moved here from Germany but she still kept on being so fast in answering the questions. I was so disappointed!
I'm so sorry for your experience. I've asked that we look into this and make it right. Our Regional office will be getting back to you tomorrow.
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Re: Need cable buried
wrote: This is also one of my problems with Comcast. It has been several months and the orange cable is still in my backyard. Didn't matter so much in the winter but now we can't mow the yard because of it. They were supposed to come today between 2 and 5:30 pm...it's 5:26 now and they haven't shown up......
Hi there - our Regional office will be reaching out to you as well. Apologies fro the poor service.
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Re: NO SERVICE
wrote: I am furious, frustrated and down right ticked off right now to put it mildly. We put in for a service call on 4/12 Tuesday MORNING. Here it is 3:30 on Wed. and we still have no service. No phone, No TV, No internet and I was just told no service today either! COMCAST GUARANTEED CUSTOMER SERVICE!!!!! HA!
LATER COMCAST!
I'm so sorry for the delay. Are you still having trouble?
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Re: Moving & Bill issues
wrote: This is happening to me right now. Can someone help?
The installl is a complete mess. There is too much to go into.
They have changed my login. I login now and it says I am not the primary account holder so I can't pay my bill. The login they give me is a totally different account number! Who changes someones account number, login and password without asking? I am so confused and frustrated. They said this wouldn't be stressful.
Welcome to Movers Edge!
Moving can be stressful. Make sure your services are ready the moment you arrive. Schedule your move now and cross another thing off your list!
Are you still having trouble?
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Re: Simply the worst customer service. Decatur IL.
wrote: Hmm, now that this forum lets me log in again, yes I was emailing Detreon at his email Detreon_Roberts@comcast.com on April 12th & 13th. Basically I have a three questions for Dete, 1. Why can't I add 480p channels to a favorite list w/o completely messing up viewing HD channels in the same favorite list? Is this normal, I am guessing no because he has not responded, and also because I cannot find anything related to this, on the Internet. 2. I will need him or an administrator to also confirm that I am able to trade my box for another, wt absolutely no problems. I am not completely planning on doing so, but a real confirmation, would be a weight off my back. Every one of my boxes have had a lot of problems, and I would just like some real assurance that I could return one if another problem occurs. Then lastly, number 3. I want to understand why my online bill, is about 75$ higher this month? The only thing that I can assume, is that that Comcast is still trying to collect for the three pointless service calls, from last month. My account has already credited for them. My last bill, already states that, and Detreon wrote me this as well, so I shouldn't be re-billed for them this month. That is all ...
Apologies for the delay - I've recieve multiple emails daily. Responses to your questions are below:
1. Why can't I add 480p channels to a favorite list w/o completely messing up viewing HD channels in the same favorite list?
I've not seen this behavior before. I would venture to say that your 4:3 override settings in the box should be changed to "stretch". You can view this setting by powering down the box and pressing "Menu" once the box is off.
2. I will need him or an administrator to also confirm that I am able to trade my box for another, wt absolutely no problems. I am not completely planning on doing so, but a real confirmation, would be a weight off my back. Every one of my boxes have had a lot of problems, and I would just like some real assurance that I could return one if another problem occurs.
Yes - you should be able to exchange the box.
3. I want to understand why my online bill, is about 75$ higher this month? The only thing that I can assume, is that that Comcast is still trying to collect for the three pointless service calls, from last month. My account has already credited for them. My last bill, already states that, and Detreon wrote me this as well, so I shouldn't be re-billed for them this month.
I'm not able to discuss your billing details publically, but the increase in not based on service calls. I see that additional services were added to your account. Please contact customer service to review these changes.
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Re: Caller ID on TV
Apologies for the delay - I am looking into this now.
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Re: My Kids want Boomerang!
Thanks all - my response in message 84 is still valid.
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